Jeeback

How to use Jeeback Neck Massager

Just received your order and don’t know how to use? Live chat or email us 24/7. Find your guide below or just reach out at hello@thejeeback.com and we’ll find the best guide for you.

 

What's in the box

When you receive your new Jeeback Neck Massager, you’ll get a brand new massager, a remote control, a USB-C to USB-A cable, and a manual. And those are all you get in the box! OK, now, let’s start massaging!

 

STEP 1: Put on the massager

Jeeback Massager employs an ergonomic “L” shape design, which guarantees a perfect fit on your neck to prevent the device from slipping. So, please make sure the massager fits right on your neck.

 

To experience the best massage effect, please make sure the three electrode plates keep closely touching your skin (Tie up your hair and take off necklaces before use). And we suggest using a wet towel to moisten your neck a bit in advance.

 

STEP 2: Operate the massager

You can use its included remote control or download the “MI HOME APP” on your phone to operate it. It’s worth noting that you just can choose either way to operate the massager, since they can’t be used simultaneously.

OPTION 1: Remote Control

Short press the power button on the massager for a second. When you hear a little beep and see the white light flashing, short press “M” on the remote control to start massaging.

 

After turning on the massager, its default intensity setting is the first strength level. You may feel nothing at the beginning. If so, you can press the “+” button to adjust the intensity. 

Jeeback also provides three different massage modes (kneading, scraping, and acupuncture). You just need to press the “∧” and ”∨” button to switch among these three modes and find the ideal mode for yourself.

OPTION 2: MI HOME APP Control

Firstly. download the “MI HOME APP” from the app store on your phone.

XIAOMI just allows our Jeeback product to list only in Chinese mainland on its App. If your MI HOME App can't find the Jeeback G2 to add, please try this solution to switch the region to Chinese mainland: Profile --- Settings --- Region --- Switch to Chinese mainland and save. 

We are working hard on applying for adding more regions. Hopefully, we will see more and more customers use our Jeeback products with MI HOME APP in their own locations.

Unlike using the remote control, you need to long press the power button on the massager for three seconds. When you hear a little beep and see the blue light flashing, open the MI Home APP and sign in.

Click the “+” on the top right corner to add a new device (please make sure your phone’s Bluetooth is on). Finish the connection according to the prompts on the APP page. If the indicator on the massager stays blue, that means it’s connected successfully. You can start to enjoy and relax!

 

APP control is much easier than the remote control. All functions and features have icons and descriptions that are easy to understand. You can easily adjust your favorite mode on your phone.

 

Plus, the app has a memory feature. Simply tap the “Save the current state”, it can store your favorite mode. Next time you use the massager, just tap the “Memory Skill” to access your last setting. So, we recommend you to use the APP to operate the massager.

 

Below are some common questions. If you have other questions, you can go and check our FAQ page to find your answer.

Q: What kind of people are not suitable for using Jeeback?

A: Although it is safe for most people, experts recommend that some groups of people avoid TENS treatment unless a doctor advises its use.

This recommendation applies to the following people:

  • Pregnant women: Pregnant women should avoid using TENS in the abdominal and pelvic regions.
  • People with epilepsy: Applying electrodes to the head or neck of people with epilepsy may induce seizures.
  • People with heart problems.
  • People with a pacemaker or another type of electrical or metal implant.

Q: Why does the massager automatically turn off while working?

A: Here are three different situations for this issue:

  1. The massager has a default setting that it will automatically shut off after 15 minutes.
  2. When the massager runs out of power, it will automatically shut off.
  3. When using it, if you take off the massager and leave it without any operation for 60 seconds, the massager will automatically shut off.

 Q: Why do I feel a slight electric flow?

A: Jeeback Neck Massger uses low - frequency Tens pulse, so you would feel a slight electric flow. Don’t worry, it won’t harm you. In addition, Jeeback is built with three nodes, which is ergonomic and won’t cause piercing pain. This is unlike the traditional two-node massager, which would easily lose electrode balance and cause tingling pain.

Q: What if my skin became red and had a distinct painful feeling after using the massager?

A: There are three reasons:

  1. The massaging time may be too long or the intensity you set is too strong. We suggest that the massaging time should not exceed 30 minutes, and the intensity should be set at an acceptable level that your body can endure.
  2. The electrode plates may not touch your neck skin closely. Please make sure the three electrode plates keep closely touching your skin (Tie up your hair and take off necklaces before using).
  3. Make sure the skin of your neck is well moistened. Before using the massager, we suggest that you moisten your neck with a wet towel in advance.

 

Need more help? Contact us!

We are here to help you fall in love with Jeeback. Any questions or suggestions? Feel free to contact us! Enjoy!

 

 

 

23 comments

Dec 26, 2019 • Posted by Jeeback Support

Hi @Sherri Enfinger!

Thanks for your question.

To get better massaging experience, you can use a wet towel to moisten your neck before using the massager.

If you have further questions, please feel free to let us know.

Dec 25, 2019 • Posted by Jeeback Support

Hi @Mary L

Thanks for your question.

To switch to the remote control, please first long press the power button on the massager to turn off it (you will see the light turn off). Then short press the power button. When you hear a little beep and see the white light flashing, short press “M” on the remote control.

Hope this will help you. If you have any questions, please feel free to contact us.

Dec 25, 2019 • Posted by Jeeback Support

Hi @GayLynn!

The included USB-C to USB-A cable is usded for charging the massager. The massage has a USB-C port. Just use the USB-C end to connect to the massager, and the USB-A end connect to any USB charger, then plug into an AC outlet to charge the massager. When it’s charging, the red light is on. When it’s fully charged, the blue light is on.

Hope this will help you. If you have any questions, please feel free to contact us.

Dec 26, 2019 • Posted by john v raparelli

I also tried to connect with app,profile, setting,region,mainland china. everything is in chiness. if you want to sell to a USA customer,instructions should be in english. I am not happyand will not recommend product until I can use with iphone

Dec 25, 2019 • Posted by Sherri Enfinger

It seems to only be working on the right side. Any suggestions? The right side feels wonderful, now to get the left working. Please help

Dec 25, 2019 • Posted by GayLynn

What is the USB charger for? How do I use it?

Dec 25, 2019 • Posted by Mary L

Just received my awesome Jeeback neck massager. Before I got the English instructions, I pressed the power button on it for a long time thinking it would need it to start. After reading the instructions, I see I accidentally switched it to the app mode. How do I switch it back to use with the remote?

Dec 23, 2019 • Posted by Jeeback Support

Hi @naith!

Thanks for your order and comments!

For the remote control, you need to short press the power button on the massager, and it should flash white light, then press the “M” button on the remote control.

Please note, do not long press the power button on the massager (blue light flashing), cuz it will switch to the app control.

Hopefully this will help you. If you have any questions or concerns, please feel free to let us know.

Dec 23, 2019 • Posted by naith

Hi I use this jeeback g2 for a while now. I am happy with the result. Unfortunately, a while ago suddenly the remote no longer works to control the massager. Is there any way you can help me here? ( I tried to change the battery also, but it seems like the remote still not working )

Dec 18, 2019 • Posted by Jeeback Support

Hi, @Kris Kum!

If you can’t find the Jeeback G2 to add on the app, please try this solution to switch the region to Chinese mainland: Profile - Settings - Region - Switch to Chinese mainland and save. (XIAOMI just allows our Jeeback product to list only in Chinese mainland on its App. We are working hard on applying for adding more regions.)

Hopefully, we will see more and more customers use our Jeeback products with MI HOME APP in their own locations.

If you still have any questions, please feel free to contact us.

Thanks for your order.

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